Refund policy

 

Damages and issues
We are only able to offer a full refund if an item is faulty, damaged or if you received the wrong item. If you have received a faulty, damaged or incorrect item, please email us within 14 days of delivery with an image of the fault, along with your order number to hello@byluvi.com for further review. Your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. If your return is accepted, we’ll send you instructions on how and where to send your package. 

Exceptions/non-returnable items
Unfortunately, we cannot accept returns on sale items or returns due to change of mind. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please note that as a small business, we are unable to refund shipping costs. Return shipping will be at the expense of the customer.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund is approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at hello@byluvi.com.